Something Went Wrong With a Purchase?Know Your Rights and Next Step.
Refunds, returns and resolutions, made easier.
Faulty goods, missing or late parcels, refunds that never arrive, "store credit only" replies and returns that go wrong. RefundAI keeps your case in one file, reads your receipts and emails, works out your deadline from consumer rules with official sources, shows your options and drafts a firm, factual letter that you send yourself.
125 free credits · 5 AI steps · $0Cases, the rules checker, deadlines, reminders and downloads are free. Sign up with your ECOSOFT login. No payment to start.
Made-up sample cases with pre-written results. Your own case uses your own dates and evidence and the rules for your country.
Watch How RefundAI Works
See how RefundAI turns a receipt, a few photos and a seller's email into a clear case: your rights, your deadline, your options and a letter ready for you to send, in just a few minutes.
5 AI steps at zero cost. No payment to start.
What you get
A clear case, not just a complaint
Every case comes back with the same six things, in plain words.
Your options, with case strengthRefund, replacement, repair, price reduction or a card dispute, each marked Strong, Possible, Weak or Unclear, with the reason.
Your deadlines, worked outReturn windows, cancellation periods and card-dispute limits from your own dates, with email reminders before they pass.
Rules with official sourcesConsumer rules in plain words, each with its official source and the date we checked it. Never invented.
Firm, factual lettersRefund requests, follow-ups, replies to refusals and escalations. Polite, never threatening. You edit and send them yourself.
Seller reply analysisPaste the seller's answer and see what they agreed to, what they refused, what does not match your evidence and what to do next.
Reports and an evidence packPDF assessment, complaint report, timeline, evidence index and one evidence pack with your original files, unchanged.
What it can help with
Much more than refunds
For shoppers, families, carers, travellers and small businesses buying online, in shops or through marketplaces. The rules library covers the UK, the US, the EU, Canada (with Ontario), Australia, New Zealand and Nigeria.
Refunds
Faulty, misdescribed, cancelled or undelivered purchases, and refunds promised but never paid.
Returns
Return windows, conditions, return shipping and restocking fees, with a return request ready to send.
Delivery problems
Missing, late, damaged, wrong or incomplete orders, and parcels marked delivered that never came.
Replacements and repairs
Compare refund, replacement, repair and store credit, and ask for the outcome you want.
Complaints and letters
Letters, follow-ups, replies to refusals, escalations and phone scripts. You send every one.
Card disputes
When to ask your card issuer for help, the time limit, and the evidence your bank will want.
Evidence organiser
Receipts, photos, emails, tracking and policies in one case file, each kept exactly as you added it.
Free rules checker
Look up the consumer rules and deadlines for your country at no cost, each with its official source.
- The rules that apply in your country, each with its official source and the date it was checked
- Your deadline worked out from your own dates, with the days left
- Whether the problem is a fault, a delivery problem, a change of mind or a service problem
- Who is responsible: the seller, the courier, the marketplace or the manufacturer
- Each option, from a full refund to a repair, with its conditions and strength
- Dates, amounts and order numbers read from your receipts, for you to confirm
- Evidence you have and evidence that is still missing
- Whether the seller's policy gives you less than the law may give you
- What the seller's reply agrees to, refuses or gets wrong
- When a card dispute or an official complaint body may be the next step
- Letters built only from facts you confirmed, never threatening or misleading
- Your name and address filled in on your device, never sent to the AI
However you have it
Four ways to add your evidence
Paper receipt, email, photo or a web page with the seller's policy. RefundAI shows what it read, and you correct anything before it is used.
Upload files
Receipts, order confirmations, emails saved as PDF, photos of the fault and the seller's policy.
Scan document
Use your phone camera to capture each page of a paper receipt or letter.
Video of a document
Film the pages; RefundAI keeps one clear picture of each page.
Capture screen
Scroll through an order page, a chat or a returns policy, and it becomes pages in your case.
Never miss the window
Your deadline, worked out and watched
Many refund rights depend on acting in time: a return window, a cancellation period, a card-dispute limit. RefundAI works out each date from your own dates and the rules for your country, shows the days left, and emails you before it passes. Add the dates to your calendar in one click.
How it works
From "something went wrong" to a letter you can send
Tell us what happened
Pick refund, return, delivery, replacement, complaint or evidence. Add the seller, the dates and what went wrong.
Add your evidence
Upload or scan receipts, photos, emails and policies. RefundAI shows what it read so you can correct it.
See your options
The rules that apply, your deadline, missing evidence and realistic options, each with its conditions.
Send it yourself
Edit the letter, download it and send it. Record the seller's reply, and RefundAI helps with the next step.
Choose your AI
Regular, VIP or VVIP A Class
Every level uses the same rules library, deadlines and reports. Higher levels use stronger AI for hard documents, complex cases and more polished letters.
Fast, efficient AI
Best for everyday cases with clear receipts and emails.
- Reading, assessment, letters and reply analysis
- All free features included
High-end AI models
For harder documents and complex cases: scans, long policies and more polished letters.
- Everything in Regular
- A stronger reader and writer for every step
The most advanced AI, cross-checked
The most advanced model does the work and a second advanced model checks every date, amount and sentence against your evidence.
- Everything in VIP
- Anything the two models disagree on is flagged for you
Pricing
Start free. Pay only for AI steps.
There is no subscription. One credit balance works in every ECOSOFT app.
Your case, the rules checker, deadlines, reminders, editing and every download are always free. You only pay for AI steps.
Free start
- 125 free credits when you sign up
- 5 AI steps at Regular level (25 credits each)
- Unlimited cases, rules checks and deadline reminders
- Every PDF report, timeline and evidence pack
25 credits per AI step
- Reading evidence costs 25 credits per photo, or per 5 PDF pages
- You see the price and your balance before you press Proceed
- Only steps that succeed are charged
- 1 credit = $0.01, so you always know the cost
- Lifetime access of bonuses you unlock
Credits per AI step
| AI step | Regular | VIP | VVIP A Class |
|---|---|---|---|
| Read evidenceper photo, or every 5 PDF pages | 25 | 300 | 2,000 |
| Case assessmentper assessment | 25 | 450 | 2,750 |
| Draft a letter or messageper draft | 25 | 300 | 1,750 |
| AI revision of a draftper revision | 25 | 200 | 1,000 |
| Analyse a seller's replyper reply | 25 | 450 | 2,750 |
| Everything elseAlways free | Free | Free | Free |
Example at Regular level: read a 2-page receipt and 2 photos (75 credits), assess the case (25), draft a refund request (25) and analyse the seller's reply (25) = 150 credits, or $1.50. Before every AI step you see the level, the price and your balance after, then you choose Proceed or Cancel. Free: creating and editing cases, the rules checker, deadlines and email reminders, correcting what was read, editing letters yourself and every download.
Credit top-ups
| Top-up | Credits | Bonus credits | Total credits | AI steps at 25 credits | Bonus packages unlocked | Credits valid for |
|---|---|---|---|---|---|---|
| Free starton sign-up | 125 | None | 125 | 5 | None | – |
| $10up to $24.99 | 1,000 | None | 1,000 | 40 | 1 | 1 month |
| $25up to $49.99 | 2,500 | +62 (2.5%) | 2,562 | 102 | 3 | 3 months |
| $50up to $99.99 | 5,000 | +250 (5%) | 5,250 | 210 | 6 | 6 months |
| $100 and aboveMost bonus | 10,000+ | +1,000 (10%) at $100 | 11,000+ | 440+ | 10 | 12 months |
All credits can also be used on other apps on ECOSOFT DIGITAL. Credits can also be used to buy other non-app products on ECOSOFT DIGITAL, such as ebooks, videos and courses.
Figures are shown at the starting amount of each tier. The bonus is worked out on the exact amount you pay, so larger amounts give more. Bonus packages can be chosen from any ECOSOFT app.
Expired credits are not lost straight away. If your credits expire, they stay in your ECOSOFT ONE dashboard with a 30-day countdown, and we email you. Buy any credits within those 30 days and your expired credits roll over automatically, with the new validity counted from the day you Renew (buy another credit top-up). After 30 days of Credit Expiry and no Renewal, Expired Credits are forfeited and lost permanently.
Privacy and honesty
Built to protect you and your evidence
Private storage
Evidence is stored privately and opened only through short-lived links for you.
Never altered
Each file keeps a fingerprint, so anyone can see it is exactly what you uploaded.
Your details stay with you
Your name and address are filled into letters on your device and are never sent to the AI.
No false claims
RefundAI refuses to help invent, exaggerate or fake anything. Delete a file, a case or everything any time.
Included with your account
A library of 1,000 refund-savvy guides
Colourful 8 to 12 page PDFs you can read on your phone: refund rights by country, returns, delivery problems, faulty goods and warranties, card disputes, online marketplaces, travel and tickets, subscriptions, complaint letters and organising evidence. Pick the ones you need from your ECOSOFT ONE account.
Plain language
Step-by-step guides, checklists, worked examples and short scripts you can use with a seller, courier or card issuer.
Seven regions
Guides for the UK, the US, the EU, Canada, Australia, New Zealand and Nigeria, each pointing you to the official body to confirm the current rules.
Lifetime access
Lifetime access of bonuses you unlock. Unlock a guide once and download it any time.
Questions
Before you start
Is it really free to start?
Yes. You get 125 credits when you sign up, enough for 5 AI steps at Regular level. Your cases, the rules checker, deadlines, reminders and downloads are always free. You only pay if you choose to top up.
Is RefundAI only for refunds?
No. It also covers returns, delivery problems, replacements, repairs, store credit, complaints, evidence and deadlines. The name is short; the help is complete.
Does RefundAI contact the seller for me?
No. RefundAI prepares drafts. You review, edit and send every message yourself, then record what happened so RefundAI can help with the next step.
Is this legal advice?
No. RefundAI is not a lawyer. It gives guidance, not guarantees, and it is not legal, financial or tax advice. Consumer rights differ by country and change over time, so every rule shows its official source and the date we checked it.
Which countries are covered?
The rules library covers the United Kingdom, the United States, European Union countries, Canada (with Ontario), Australia, New Zealand and Nigeria. Elsewhere, RefundAI still organises your case and drafts letters, and says plainly that it has no rules for your country.
Can RefundAI improve my photos or receipts?
Never. RefundAI keeps your evidence exactly as you uploaded it, with a fingerprint that shows it was not changed, and it will not help with false or exaggerated claims.
How is an AI step counted?
Reading evidence costs 25 credits per photo or per 5 PDF pages at Regular level. An assessment, a letter, a revision or a reply analysis costs 25 credits each. You always see the price before you press Proceed, and steps that fail are not charged.
What are VIP and VVIP A Class?
They use stronger AI for hard documents, complex cases and more polished letters. VIP costs 200 to 450 credits per step. VVIP A Class costs 1,000 to 2,750 credits per step, with a second advanced model checking every date, amount and sentence against your evidence.
What happens if my credits expire?
If your credits expire, they stay in your ECOSOFT ONE dashboard with a 30-day countdown, and we email you. Buy any credits within those 30 days and your expired credits roll over automatically, with the new validity counted from the day you Renew (buy another credit top-up). After 30 days of Credit Expiry and no Renewal, Expired Credits are forfeited and lost permanently.
Can I use my credits on other apps?
Yes. One login and one credit balance work across ECOSOFT apps, including ScamCheckAI, BillCheckAI and QuoteCheckAI, and credits can also buy other products on ECOSOFT DIGITAL, such as ebooks, videos and courses. Many more ECOSOFT apps are coming.
Get your next step before the deadline passes
Start free and get 125 credits for 5 AI steps at zero cost. Your case, rules, deadlines and downloads are always free.
One more important reminder
Keep It. Date It. Then Ask.
RefundAI helps you understand your options and ask clearly. It cannot guarantee the seller will agree, so keep your evidence safe, act before your deadline and keep a copy of everything you send.
Keep everything
Receipts, photos, emails and the packaging, exactly as they are. Never edit evidence.
Act in time
Many rights depend on a deadline. Check yours early and set a reminder.
Stay firm and polite
Facts and a clear request work better than anger. Get every answer in writing.