- One ECOSOFT ONE account and one credit balance work across all our apps.
- 1 credit = 1 cent. Top up from $10; bigger top-ups add bonus credits and validity.
- Credits expire, but you get 30 days to renew before expired credits are forfeited.
- Bonus packages you unlock are yours for life.
- AI results are guidance, not advice or a guarantee.
1. About these terms
These terms are an agreement between you and ECOSOFT SYSTEMS TECHNOLOGY LTD, trading as ECOSOFT DIGITAL ("we", "us"). They cover ecosoftdigital.com, ECOSOFT ONE and our apps and products. By creating an account, buying credits or using an app, you agree to them. If you do not agree, please do not use the service. You must be at least 18.
2. Your account
You sign in once with your ECOSOFT ONE account and use it across all our apps. Give us accurate details, keep your sign-in private and tell us if you think someone else has used your account. You are responsible for activity on it. One person should not share an account with others.
3. ECOSOFT AI Credits
- What they are: credits are a prepaid balance used for checks in any ECOSOFT app and, where shown at checkout, for ebooks, videos and courses. One credit is worth one US cent when you buy it, and one ScamCheckAI check uses 25 credits.
- Welcome gift: a new account receives 125 free credits (5 checks). They do not expire.
- Top-ups: the minimum top-up is $10. Larger top-ups add free bonus credits and more validity, and unlock bonus packages (1 month and 1 package from $10, 3 months and 3 packages with 2.5% bonus from $25, 6 months and 6 packages with 5% from $50, 12 months and 10 packages with 10% from $100). A new top-up extends the validity of all your purchased and bonus credits, up to 12 months from your latest top-up.
- No cash value: credits are not money, cannot be withdrawn or transferred, and are not a deposit. They can only be spent on our services.
- If a check fails you are not charged: the credits are returned.
- Service emails: we email you receipts, low-credit alerts and reminders 7, 3 and 1 day before expiry, a notice when credits expire, and reminders during the 30-day renewal period.
Expiry and renewal
Expired credits are not lost straight away. If your credits expire, they stay in your ECOSOFT ONE dashboard with a 30-day countdown, and we email you. Buy any credits within those 30 days and your expired credits roll over automatically, with the new validity counted from the day you Renew (buy another credit top-up). After 30 days of Credit Expiry and no Renewal, Expired Credits are forfeited and lost permanently.
Credits you have not yet spent keep their value until their expiry date. Free welcome credits are not affected by expiry.
4. Bonus packages
Credit top-ups unlock a number of bonus packages (PDF guides and resources) that you choose from any ECOSOFT app. Once you unlock a bonus package you keep access to it for life, even after your credits expire. Bonus packages are for your own use and may not be resold or shared. If a top-up is refunded under our Refund Policy, the packages that top-up unlocked are withdrawn.
5. Using the apps, and AI results
Our apps use artificial intelligence. Results such as a scam risk score are guidance to help you decide, not a guarantee. AI can be wrong, miss warning signs or flag something harmless. Results are not legal, financial or professional advice. Always use your own judgement and verify important matters yourself, for example by contacting your bank or the company directly. We are not responsible for decisions you make based on a result.
6. What you must not do
- Break the law, or use the service to harm, harass or defraud anyone.
- Submit content you have no right to use, or content that is illegal.
- Try to break, overload, copy or reverse engineer our systems, or use bots to get around limits.
- Resell credits, bonus packages or our products without our written permission.
- Create several accounts to claim the welcome gift more than once.
We may limit or suspend an account that does these things.
7. Payments
Prices are shown in US dollars unless stated otherwise. Payments are taken by third-party payment processors, and your bank or the processor may add its own fees or exchange rates. We do not store your full card details. A purchase is complete when the processor confirms your payment and your credits appear in your account. If you pay for something with a mix of credits and card, the receipt shows the split.
8. Digital products
Ebooks, videos, courses and similar items are delivered digitally, usually straight after payment. They are licensed to you for personal use. You may not copy, share or resell them. Refunds are covered in our Refund Policy.
9. Our content and your content
We own the ECOSOFT name, logos, software and content, or have the right to use them. We give you a limited, personal, non-transferable right to use the service. You keep ownership of what you submit. You give us permission to process it to provide the service, including sending it to our AI provider, as described in our Privacy Policy.
10. Changes to the service and these terms
We are building more apps and will improve and change the service over time. We may change features, prices for future purchases and these terms. For significant changes we will tell you by email or in ECOSOFT ONE. Changes do not reduce the value of credits you have already bought. If you keep using the service after a change, you accept it.
11. Our responsibility
We provide the service with reasonable care and skill but "as is": we do not promise it will always be available, error-free or fit for a particular purpose. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited, or your rights under consumer protection law.
12. Suspension and closing your account
You can stop using the service at any time and ask us to close your account. We may suspend or close an account that breaks these terms, is used for fraud, or has a payment that is reversed or disputed. Credits are not refunded when an account is closed for breaking these terms.
13. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State, Nigeria, can hear any dispute, unless the law gives you the right to go to a court elsewhere. Please contact us first so we can try to fix it.
14. Contact us
Email ecosoftmediagroup@gmail.com or use the form on our Support page. Include your order number if you have one.