- Full refund of a credit top-up within 7 days if you have not spent any of its credits.
- If a check fails, you are not charged and the credits come back automatically.
- Double charges and payments where nothing arrived are always put right.
- Free welcome credits and expired credits are not refundable.
- Ask through the Support page or by email, with your order number.
1. Credit top-ups: 7 days if unused
You can ask for a full refund of a credit top-up within 7 days of paying, as long as none of the credits from that top-up have been spent. We refund the amount you paid to your original payment method.
When we refund a top-up, we also remove the bonus credits it added and withdraw the bonus packages it unlocked.
2. When we cannot refund
- Credits you have already spent. This includes part of a top-up: once any credit from it is spent, that top-up is no longer refundable.
- The free 125-credit welcome gift and other free credits, because you paid nothing for them.
- Credits that have expired. Expired credits are not lost straight away. If your credits expire, they stay in your ECOSOFT ONE dashboard with a 30-day countdown, and we email you. Buy any credits within those 30 days and your expired credits roll over automatically, with the new validity counted from the day you Renew (buy another credit top-up). After 30 days of Credit Expiry and no Renewal, Expired Credits are forfeited and lost permanently. That roll-over is not a refund: it is a way to keep your credits.
- Requests made more than 7 days after payment, except in the cases below.
3. Cases where we always put it right
- A check fails. You are not charged. The credits are returned to your balance automatically.
- You were charged twice for the same purchase. We refund the extra payment in full.
- You paid but no credits or product arrived. We deliver it, or refund you if we cannot.
- A payment was made without your permission. Tell us straight away and we will investigate and refund where it is confirmed.
4. Ebooks, videos and courses
Digital products are delivered straight away. If a file will not open, is incomplete or is not what we described, tell us within 7 days of buying and we will fix it or refund you. If you paid with credits, we return the credits to your balance. We cannot refund a digital product you have downloaded and used just because you changed your mind.
5. How to ask for a refund
- Contact us within 7 days of paying, through the Support page or by email.
- Give us the email on your account and your order number (it is on your receipt).
- Tell us briefly why.
We will check your order and reply. Approved refunds go back to your original payment method. Your bank or payment processor decides how long it takes to appear, which can be several business days.
Email ecosoftmediagroup@gmail.com or use the form on our Support page. Include your order number if you have one.
6. Chargebacks and disputes
Please contact us before you open a dispute with your bank, because we can usually fix a problem faster. If a payment is reversed or charged back, the credits it added are taken back where they are unspent, and we may suspend the account while we look into it.
7. Your legal rights
This policy does not limit any rights you have under Nigerian consumer protection law or other laws that apply to you. See also our Terms of Service.