Help when you need it
Find a quick answer below, or send us a message. Most things about credits, bonus packages and your account can be checked in ECOSOFT ONE in a few clicks.
How can we help?
Pick the closest match
Credits and payments
Missing credits, a payment question, expiry and renewal, receipts and refunds.
Account and sign-in
Can't sign in, change your details, or close your account.
Using an app
A check that failed, a result you don't understand, or something that looks wrong.
Suggest an app
Tell us what you wish an app could do. We are building many more, and your idea may be next.
Answers
Frequently asked questions
How do I check my credit balance?
Sign in at ECOSOFT ONE. Your dashboard shows your balance, how many checks it covers, and when your credits expire.
I paid, but my credits have not appeared.
Credits are normally added as soon as your payment is confirmed. Refresh your ECOSOFT ONE dashboard and check your email for the receipt. If nothing has changed after a few minutes, send us a message with your order number and we will sort it out.
A check failed. Was I charged?
No. If a check fails you are not charged, and the credits go straight back to your balance.
My credits have expired. What now?
Expired credits are not lost straight away. If your credits expire, they stay in your ECOSOFT ONE dashboard with a 30-day countdown, and we email you. Buy any credits within those 30 days and your expired credits roll over automatically, with the new validity counted from the day you Renew (buy another credit top-up). After 30 days of Credit Expiry and no Renewal, Expired Credits are forfeited and lost permanently.
How do I unlock my bonus packages?
Each top-up unlocks bonus packages, with more for bigger top-ups. Open My bonus packages, choose the ones you want from any app, and keep them for life.
Can I get a refund?
Yes, within 7 days of a credit top-up if you have not spent any of its credits. See the full Refund Policy, then send us a message with your order number.
Is a ScamCheckAI result a guarantee?
No. It is guidance to help you decide. AI can miss things or flag something harmless, so always verify important matters yourself, for example by calling your bank or the company directly. See the Terms.
What happens to the messages and QR codes I check?
They are sent to an AI service to produce your result, and saved in your ScamCheckAI scan history so you can look at them again. You can ask us to delete them any time. See the Privacy Policy.
Do I need a separate login for each app?
No. One ECOSOFT ONE account and one credit balance work in every ECOSOFT DIGITAL app.
How do I suggest an app?
Use the form on this page and choose Suggest an app. Tell us the problem you want solved. We read every suggestion.
How do I close my account or delete my data?
Send us a message and choose Account or access problem. We will confirm it is you and take care of it.
Before you write to us
Help us help you faster
- Tell us which app or product it is about.
- Say what you were trying to do and what happened instead.
- For a payment or credits question, include your order number (it is on your receipt).
- Use the same email address you sign in with.
Contact
Send us a message
Prefer email?
Write to ecosoftmediagroup@gmail.com.
Need to see a policy?
Many more apps are on the way
One account and one set of credits for every ECOSOFT DIGITAL app. Tell us what to build next.